Refund policy

REFUND POLICY

Last updated: August 4, 2026

60-DAY MONEY-BACK GUARANTEE
If you're not satisfied with your Okarly purchase, contact us within 60 days of
delivery at support@okarly.com and we'll arrange a full refund.

HOW TO REQUEST A REFUND
Email support@okarly.com with your order number and reason for return. We'll respond
with instructions.

REFUND PROCESSING
Approved refunds are issued to your original payment method within 5–10 business days
of approval.

DAMAGED OR FAULTY ITEMS
If your order arrives damaged or faulty, contact us within 14 days of delivery with
photos of the issue, and we'll arrange a replacement or refund at no extra cost. This
is in addition to, and does not affect, your statutory rights under the Consumer
Rights Act 2015.

CONTACT
support@okarly.com